Store Policies
Shipping Policy
Thank you for shopping with Bonjour Babe Beauty! We're excited to get your goodies to you as soon as possible. Please review our shipping policy below:
Processing Time
All orders are processed within 5–9 business days. Orders are not shipped or delivered on weekends or holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
After processing, delivery typically takes 3–5 business days within the United States and Canada.
Shipping Locations
We currently ship to the United States and Canada only. We hope to expand to more countries in the future—stay tuned!
Shipping Rates
Shipping rates are $9.99 for orders under $75 and FREE for over $75.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your Bonjour Babe Beauty package every step of the way.
Questions?
If you have any questions about your order or shipping, feel free to contact us at support@bonjourbabebeauty.com.
Returns & Refunds Policy
We want you to love every Bonjour Babe Beauty product you receive—but if something isn’t quite right, we’re here to help.
Returns
We accept returns on unopened and unused products within 30 days of delivery. To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.
How to Start a Return
To initiate a return, please contact us at support@bonjourbabebeauty.com with your order number and the reason for the return. We’ll provide instructions on how to send your item back. Returns will include a 10% restocking fee for processing. Please allow up to 10 days from the date of receipt of the returned items for return processing.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.
Refunds
Once your return is received and inspected, we’ll notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Exchanges & Damaged Items
We currently do not offer exchanges. If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.
Sales Tax
Sales tax is now being charged on ALL US orders. A default tax rate will be reflected in the cart and is recalculated at checkout based on the shipping address zip code.
This is subject to change based on changes to policies and regulations at the state, city, and municipal levels. For questions, please consult your tax advisor.
Fraud Prevention & Customer Protection:
Bonjour Babe Beauty takes the protection of our customers very seriously. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. This includes holding or canceling orders that look suspicious. There are various fraud restrictions that may affect your order. This includes the IP address used when the order was placed, billing and shipping address variance, shipping addresses that are non-residential, and other bank or credit card restrictions. If your order was cancelled due to a fraud restriction, you may try to reorder by fixing erroneous information, changing the shipping address to a residential location, and/or changing to the PayPal payment method.